Loom for Support

Elevate customer service with video messaging

Loom helps teams turn customers into lifelong fans by personalizing customer interactions at scale

For Mac, Windows, iOS, and Android

Support team member sharing product walkthrough for client.

Use video to build customer rapport

Customers can watch videos versus reading long emails. Create quality customer service content to educate buyers and improve customer engagement.

Video is timely

Close the customer feedback loop faster, resolving customer questions and concerns with a personal touch.

Video is personalized

Create custom videos to meet every customer's needs and show them how to get the most out of your product in clear, visual detail.

Video is interactive

Keep track of how your videos are resonating with your audience, and know when customers might need extra support.

Features for Customer Support

Record with ease
Capture your screen from a browser, desktop, or phone to address customer needs.
Share anywhere
Send Looms by e-mail, chat, web, or social media with download-free viewing.
Integrate your tools
Loom works with customer service tools like Zendesk to simplify support.
Review the views
See when and how customers engage with your customer support videos.
Branded support
Add your company logo and color palette for consistent branding.
Continue to help
Review comments and provide additional support services right from your video.

Help users and increase customer satisfaction

Support users through high-quality customer service videos.

A personal touch increases retention

Customers who have personalized experiences with your brand are more likely to become repeat buyers. Loom makes personalization easy, which can boost customer lifetime value.

Video support is high-quality support

Video is a livelier way to engage with customers, and it can be more valuable too. It’s easier to learn to use a product feature, for example, when customers can see how it works.

Personalization avoids churn

Over 60% of customers churn when a brand delivers a non-personalized experience. Loom adds the human touch needed to reduce churn and improve customer satisfaction metrics.

Loom creates an ongoing visual and audible experience across our business and enables our employees to feel part of a unified culture and company.

Tyson QuickCEO, Postclick

Loom, with the little face bubble in the corner, is so powerful. It works so much better than traditional formats, where an audio track runs over animation or a slideshow. Having a real face in the corner adds personality and brings the storytelling to life.

Chris RadtkeSr Director of Content Marketing, Braze

Running a remote engineering organization, I can unequivocally say that we'd be lost without Loom. It enables rich async messaging with better context than written word. And using it for demos in our Code Reviews has yielded far less buggier code and a QA mindset.

Eric NogralesDirector of Engineering, Crossbeam

Loom enables us to maximize our impact as a distributed company by helping us collaborate and share ideas more easily.

Andrew ReynoldsDesign Lead, MetaLab

Loom creates an ongoing visual and audible experience across our business and enables our employees to feel part of a unified culture and company.

Tyson QuickCEO, Postclick

Loom, with the little face bubble in the corner, is so powerful. It works so much better than traditional formats, where an audio track runs over animation or a slideshow. Having a real face in the corner adds personality and brings the storytelling to life.

Chris RadtkeSr Director of Content Marketing, Braze

Loom AI serves those who serve customers

A clear message
Loom AI removes filler words and deletes pauses automatically.

Finishing touches
Use Loom AI to generate titles, summaries, and chapters to boost engagement and clarity.

Instant sharing
Loom AI drafts emails in a flash for a polished presentation.

Try Loom AI for free

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Faster recording, more time to focus on the customer

Say goodbye to re-recording with quick and precise editing and easy clip management. Now, it’s a breeze to provide exceptional customer service through async video.

Try it out

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